Terms of service
TERMS AND CONDITIONS
Last updated: [DATE]
These Terms and Conditions apply to your use of the ZELAN online store and purchases made through it. They apply to the extent permitted by applicable law.
1. ABOUT ZELAN
ZELAN is a men's suiting fabric brand operating from Quetta, Balochistan, Pakistan.
Business / legal name: [LEGAL BUSINESS NAME, IF APPLICABLE]
Email: [YOUR CUSTOMER SERVICE EMAIL]
Phone: [YOUR BUSINESS PHONE NUMBER]
2. PRODUCT INFORMATION
We aim to provide accurate product descriptions, photographs, prices, and availability information. Display settings and lighting can affect how colours appear.
Fabric composition, width, weave, finish, origin, and other technical characteristics will only be stated where the information is available and sufficiently verified.
Contact us before ordering if you need a particular specification.
3. PRICES AND AVAILABILITY
Prices and stock availability may change. The price applicable to your order will be the price confirmed at checkout or otherwise agreed before order acceptance.
If a pricing, stock, or product-description error is discovered, we will contact you to discuss available options.
4. ORDERS
Submitting an order is a request to purchase the selected items. We may contact you to confirm details before dispatch.
Orders may be declined or cancelled where reasonably necessary, including where stock is unavailable, delivery information is incomplete, fraud is suspected, or an obvious error has occurred.
If payment has already been collected for an order we cannot fulfil, we will arrange an appropriate resolution.
5. CUSTOMER RESPONSIBILITIES
You are responsible for providing accurate contact and delivery information, checking order details, and ensuring that the selected quantity meets your needs.
For cut-to-length fabric, confirm the required quantity with your tailor before ordering.
6. PAYMENT
Available payment methods are displayed at checkout or communicated by our team. COD availability depends on location and order eligibility.
Customers must follow the stated payment instructions. ZELAN will never require your banking PIN or OTP to confirm an ordinary order.
7. SHIPPING AND RETURNS
Shipping estimates, charges, and delivery conditions are described in our Shipping Policy.
Return, exchange, cancellation, and refund requests are governed by our Exchange and Return Policy and applicable law.
8. INTELLECTUAL PROPERTY
Website text, logos, brand elements, and original content may be protected by applicable intellectual-property laws. You may not copy or commercially use our original brand materials without permission, except as permitted by law.
9. WEBSITE USE
You agree not to misuse the website, attempt unauthorised access, interfere with its operation, or submit fraudulent orders or misleading information.
10. THIRD-PARTY SERVICES
Our store may rely on third-party services, including Shopify, payment providers, and couriers. Their services may be subject to separate terms.
11. LEGAL RIGHTS
Nothing in these terms is intended to exclude rights or protections that cannot lawfully be excluded.
12. CHANGES TO THESE TERMS
We may update these terms to reflect changes to our business, website, or legal obligations. The latest version will be published on this page.
13. GOVERNING LAW
These terms are subject to applicable laws of Pakistan, without removing any mandatory consumer rights that apply to a transaction.
14. CONTACT
Email: [YOUR CUSTOMER SERVICE EMAIL]
Phone: [YOUR BUSINESS PHONE NUMBER]