Shipping policy

SHIPPING POLICY

Last updated: [DATE]

ZELAN aims to process orders carefully and deliver them using available courier services.

1. DELIVERY LOCATIONS

We intend to serve customers within Pakistan, subject to courier coverage and service availability at the delivery address.

International delivery is not available unless explicitly offered at checkout or confirmed by our team.

2. ORDER PROCESSING

Orders are processed after the required details have been received and, where applicable, the order has been confirmed.

Processing time: [INSERT YOUR REAL PROCESSING TIME]

Orders placed on weekends or public holidays may be processed on the next business day. Processing time is separate from courier transit time.

3. ESTIMATED DELIVERY TIME

Estimated delivery depends on your city, courier coverage, weather, public holidays, and other operational factors.

Estimated delivery after dispatch: [INSERT A REALISTIC DELIVERY RANGE]

Delivery estimates are not guaranteed arrival dates unless explicitly confirmed as guaranteed.

4. SHIPPING CHARGES

Shipping charges, if any, will be displayed at checkout or communicated before order confirmation.

Shipping fee: [INSERT YOUR ACTUAL SHIPPING FEE OR CALCULATION METHOD]

Any free-shipping offer will be subject to the conditions stated with that offer.

5. CASH ON DELIVERY

Cash on Delivery (COD) may be available for eligible locations and orders.

Our team may contact you to confirm your phone number, delivery address, order details, and willingness to receive the parcel.

Please provide a reachable phone number and complete address.

6. ORDER CONFIRMATION AND DISPATCH

Orders may be delayed if contact details are incomplete, the customer cannot be reached, the requested quantity is unavailable, or the courier cannot service the destination.

If an item becomes unavailable after ordering, we will contact you to discuss the available options.

7. TRACKING YOUR ORDER

If tracking is available, we will share details through [WHATSAPP / SMS / EMAIL].

Tracking updates may not appear immediately after dispatch.

8. INCORRECT ADDRESS OR FAILED DELIVERY

Customers are responsible for providing accurate delivery information. If a parcel cannot be delivered because of an incorrect address or unsuccessful delivery attempts, the courier may return it to us.

Contact us to discuss next steps and any applicable re-delivery charges.

9. DELAYS AND LOST PARCELS

If a parcel is delayed or appears to be lost, contact us with your order number and tracking details. We will help check the available courier updates.

10. DAMAGED OR INCORRECT ORDERS

Contact us as soon as reasonably possible if you receive the wrong item or discover damage or a product defect.

Please provide your order number and clear photos or video where possible. We will review the issue under our Exchange and Return Policy and applicable law.

11. CONTACT

Email: [YOUR CUSTOMER SERVICE EMAIL]
Phone / WhatsApp: [YOUR BUSINESS PHONE NUMBER]