Refund policy

EXCHANGE AND RETURN POLICY

Last updated: [DATE]

We want you to order from ZELAN with clear expectations. Please review product details and quantity before purchasing, especially because fabric may be measured or cut to a requested length.

1. BEFORE YOU ORDER

Review the product description, price, available quantity, colour, pattern, and fabric details provided on the product page.

Fabric appearance can vary between screens and real-life lighting. Product photos cannot guarantee an exact screen-to-fabric colour match.

Contact us before ordering if you need clarification.

2. REPORTING A PROBLEM

If your order arrives damaged, incorrect, or potentially defective, contact us as soon as reasonably possible after delivery.

Please provide:
• Your order number.
• Your name and contact number.
• A description of the issue.
• Clear photos or video, where possible.
• The quantity affected.

Please avoid cutting, stitching, washing, altering, or using disputed fabric before contacting us, unless ordinary inspection is necessary or applicable law provides otherwise.

3. INCORRECT, DAMAGED, OR DEFECTIVE FABRIC

If we confirm that an item was incorrectly supplied, arrived damaged, or has a qualifying defect, we will discuss an appropriate solution under this policy and applicable law.

Depending on the circumstances, a solution may include an exchange, replacement, refund, or another agreed resolution.

We will explain return instructions before you send the item back.

4. CHANGE OF MIND

Fabric cut to a customer's requested length, or fabric that has been altered, stitched, washed, or used, is generally not eligible for change-of-mind returns, except where required by law or accepted by us.

For uncut, unused, and resalable fabric, contact us within [INSERT APPROVED REQUEST WINDOW] to ask whether a return or exchange can be accepted. Approval is required before sending an item back.

This policy does not remove customer rights under applicable law.

5. COLOUR AND PRODUCT EXPECTATIONS

Small differences caused by screens, lighting, photography, or normal production variation do not automatically mean an item is defective.

If the supplied item is materially different from its description or the wrong product was sent, contact us for review.

6. RETURN APPROVAL AND SHIPPING

Do not send fabric back without contacting us and receiving return instructions.

Return address: [INSERT APPROVED RETURN ADDRESS]

For confirmed wrong, damaged, or defective orders, we will explain responsibility for reasonable return or replacement shipping costs in line with applicable law.

For approved change-of-mind requests, the customer may be responsible for return shipping unless otherwise agreed or required by law.

7. REFUNDS

If a refund is approved, we will confirm the amount and refund method.

The time needed for a refund to reach you may depend on the payment method, bank, payment provider, or courier process.

For COD orders, we will explain the available refund method. Never share your PIN or OTP.

Shipping charges and deductions will be handled according to the reason for the return, the terms communicated to you, and applicable law.

8. EXCHANGES

An exchange depends on product availability. If the requested replacement is unavailable, we will contact you to discuss alternatives or another appropriate resolution.

9. ORDER CANCELLATION

Contact us as soon as possible if you need to cancel an order. Cancellation may not be possible after fabric has been cut, packed for dispatch, or handed to the courier.

Applicable legal rights remain unaffected.

10. CONTACT

Email: [YOUR CUSTOMER SERVICE EMAIL]
Phone / WhatsApp: [YOUR BUSINESS PHONE NUMBER]