Privacy policy
PRIVACY POLICY
Last updated: [DATE]
This Privacy Policy explains how ZELAN ("we", "us", or "our") collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or otherwise interact with our store.
Our online store is powered by Shopify.
1. INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect your name, phone number, email address, billing address, delivery address, order details, customer communications, and certain device or website usage information.
Payment information is handled according to the payment method and service provider used. We do not ask customers to share their payment passwords, PINs, or one-time verification codes with us.
2. HOW WE USE YOUR INFORMATION
We may use information to:
• Process and fulfil orders.
• Confirm orders and arrange delivery.
• Provide tracking updates where available.
• Respond to questions, complaints, and return requests.
• Detect fraud and protect our business.
• Maintain business records and improve our store.
• Meet applicable legal obligations.
• Send promotional communications where permitted by law.
You can ask us to stop sending marketing messages using the unsubscribe method provided or by contacting us.
3. HOW WE SHARE INFORMATION
We may share relevant information with service providers where necessary, including Shopify, courier companies, payment providers, customer service providers, and analytics or advertising providers that we actually use.
We may also disclose information where required by law or necessary to protect legal rights.
A courier may need your name, phone number, and delivery address to deliver your parcel.
4. COOKIES AND ANALYTICS
Our website or service providers may use cookies and similar technologies for website functionality, preferences, analytics, and advertising where enabled.
You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality.
If analytics or advertising tools are enabled, we will review this policy to describe relevant data practices accurately.
5. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfil orders, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.
6. SECURITY
We take reasonable steps to protect personal information. However, no online system can be guaranteed to be completely secure.
Please do not send sensitive payment credentials or passwords through email, WhatsApp, or website contact forms.
7. YOUR CHOICES AND RIGHTS
Depending on applicable law, you may be able to request access to, correction of, or deletion of certain personal information.
To make a request, contact us using the details in our Contact Us section. We may need to verify your identity.
We may retain information where necessary for legal obligations or legitimate business records.
8. CHILDREN'S PRIVACY
Our store is intended for people who can legally make purchases under applicable law. We do not knowingly collect children's personal information in violation of applicable requirements.
9. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. Their privacy practices are governed by their own policies.
10. INTERNATIONAL PROCESSING
Shopify and some service providers may process information in other countries. Where applicable, we take reasonable steps to use appropriate safeguards.
11. CHANGES TO THIS POLICY
We may update this policy when our practices, services, or legal requirements change. The latest version will appear on this page.
12. CONTACT US
ZELAN — Luxury Suiting Fabrics
Address: Kasi Road, Madina Market, LG9, Quetta, Balochistan, Pakistan
Email: [YOUR CUSTOMER SERVICE EMAIL]
Phone / WhatsApp: [YOUR BUSINESS PHONE NUMBER]